Frequently Asked Questions (FAQs)
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What shipping options do you offer?
We offer two shipping options:-
Standard Shipping: 2-7 business days
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Expedited Shipping: 1-2 business days
All business days are Monday through Friday, excluding holidays.
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How much does shipping cost?
Shipping charges are fixed at $6.99 for all orders, regardless of the shipping method chosen. -
Can I ship my order to multiple addresses?
Unfortunately, we do not offer the ability to ship to multiple addresses within a single order. However, you can create separate orders for each address. -
How will I know my shipping charges?
You will see your estimated shipping, handling, and taxes at checkout before placing your order. The final amount is confirmed once your items are shipped. -
How can I track my order?
Once your order has shipped, we’ll send you a tracking number so you can monitor its progress. You can check the status via the carrier’s website. -
Can I change my order after placing it?
Unfortunately, we are unable to modify orders once they’ve been placed. Please double-check your order details before confirming. -
What should I do if I received a damaged item?
If you receive a damaged or defective product, please contact us immediately at [customer service email] with your order number and a photo of the damaged item. We’ll work with you to resolve the issue promptly. -
Do you offer gift cards?
Currently, we do not offer gift cards, but we are exploring this option for future launches. Stay tuned for updates! -
Do you ship internationally?
At this time, we only ship within the United States. We hope to expand our shipping options in the future! -
How do I place an order?
To place an order, simply browse our website, select the items you'd like to purchase, and click on the "Add to Cart" button. Once you're ready, proceed to checkout, enter your shipping information, and choose your preferred payment method. After completing your payment, you’ll receive an order confirmation. -
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we accept payments through PayPal and other secure payment gateways. -
How do I know if an item is in stock?
Our website will show real-time stock availability for each product. If an item is out of stock, you will be notified on the product page, and you may have the option to sign up for stock alerts when it becomes available again. -
Can I cancel or modify my order?
Unfortunately, once an order is placed, we are unable to cancel or modify it. Please review your order carefully before completing the checkout process. If you need assistance, feel free to contact us immediately. -
Do you offer discounts or promotions?
Yes! We regularly offer special discounts and promotions on selected products. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers. -
How do I return an item?
If you're not completely satisfied with your purchase, we offer a return policy for most items. Please refer to our Return Policy page for more details on how to initiate a return. -
Do you have a rewards program?
Currently, we do not have a formal rewards program. However, we are working on introducing one in the future, so stay tuned for updates! -
Can I get a refund for my order?
Refunds are available according to our return policy. If you are eligible for a refund, it will be processed to the original payment method used for the purchase. Please refer to our Refund Policy for more information. -
How do I contact customer support?
If you have any questions or need assistance, you can reach out to our customer support team via email at [customer service email]. We're here to help and will respond as quickly as possible. -
Are your products environmentally friendly?
We strive to offer products that are both high-quality and sustainable. While not all of our items are eco-friendly, we are committed to improving our product selection with more environmentally-conscious choices in the future. -
How can I stay updated on new products?
To be the first to know about new products, sign up for our newsletter and follow us on social media platforms like Instagram, Facebook, and Twitter. We frequently share updates on new arrivals, promotions, and exclusive deals.